Complaints handling procedure.

We aim to provide a service you are entirely satisfied with. If something has gone wrong, please tell us.

Stage 1

Write to Dave Lovatt at surveys@lovattconsultants.co.uk or 58 Linden Road, Gosforth, Newcastle upon Tyne NE3 4HB. We will acknowledge your complaint within 7 days and give a full written response within 28 days.

Stage 2

If you remain dissatisfied, you may refer the matter to an independent redress scheme. As an RICS-regulated firm we provide access to an approved alternative dispute resolution provider; details are given in our full complaints handling procedure, available on request and issued with our terms of engagement.